Privacy Policy

Last Updated: September 12, 2026

SwagPay is a survey and rewards application that allows users to discover survey opportunities provided by third-party research partners, participate in eligible surveys, and earn in-app coins.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use SwagPay.

By accessing or using SwagPay, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.

2. Information We Collect

The information we collect depends on how you use SwagPay and the features available to you.

Account Information

When you create an account, we may collect:

• First and last name
• Email address
• Phone number, where required
• Username or display name
• Password or authentication information
• Country or region

Passwords are protected using appropriate security measures and are not stored as plain text.

Survey Profile Information

To help identify survey opportunities that may be relevant to you, we may collect profile information such as:

• Age or age range
• Gender
• Country or region
• Education
• Employment information
• Consumer interests
• Product and service preferences
• Other demographic information

The information requested may vary depending on the survey and the requirements of the applicable research partner.

Survey and Activity Data

We may collect information relating to your use of SwagPay, including:

• Surveys viewed
• Surveys started
• Surveys completed
• Survey eligibility or completion status
• Survey participation history
• Coins earned
• Coin balance
• Reward and transaction records
• Wallet activity
• Referral activity
• Promotional activity
• Fraud-prevention and account-verification information

Device and Technical Information

When you use SwagPay, we and certain third-party service providers may automatically collect technical information such as:

• Device model
• Operating system and version
• App version
• IP address
• Device identifiers
• Advertising identifiers, where applicable
• Language and regional settings
• Time zone
• Network information
• Crash and diagnostic information

Usage Information

We may collect information about how you interact with the App, including:

• Features and pages accessed
• Actions performed
• Session information
• Interaction with surveys
• App performance information
• Error and crash logs

3. Survey Providers and Research Partners

SwagPay works with third-party survey and market-research providers to provide survey opportunities to users.

These providers may include CPX Research, TheoremReach, RapidoReach, and other research partners that may be added to the Service over time.

When you select or participate in a survey, you may interact directly with a third-party survey platform. Depending on the provider and survey, that provider may collect information such as:

• Survey responses
• Demographic information
• Device information
• IP address
• Survey eligibility information
• Survey participation information
• Information used for fraud and quality-control purposes

4. How We Use Your Information

Providing the Service

• Creating and managing accounts
• Authenticating users
• Providing survey opportunities
• Matching users with potentially relevant surveys
• Recording survey participation
• Crediting eligible coins
• Maintaining wallet and reward balances
• Processing eligible rewards

Improving SwagPay

• Understanding how users interact with the App
• Improving features and functionality
• Monitoring application performance
• Troubleshooting technical problems
• Developing new features and services

Security and Fraud Prevention

We may use information to:

• Detect suspicious activity
• Prevent fraudulent survey participation
• Prevent duplicate or abusive accounts
• Verify survey activity
• Protect our systems
• Maintain the integrity of our rewards program

Communications

We may use your information to:

• Send account verification emails
• Send important account notifications
• Respond to support requests
• Send service-related communications
• Send promotional communications where permitted and where you have provided the appropriate consent

Legal and Compliance

We may process information when necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests
• Protect our rights and property
• Investigate fraud or abuse
• Enforce our Terms of Service
• Resolve disputes

5. Third-Party Service Providers

We use trusted third-party companies to help operate and improve SwagPay.

Survey and Research Providers

• CPX Research — Survey opportunities, survey participation, eligibility and completion tracking.
• TheoremReach — Survey opportunities, survey participation and related research activities.
• RapidoReach — Survey opportunities, survey participation and related research activities.

Email Services

We may use Resend or other email service providers to deliver account verification emails, transactional emails, support communications, and other authorized communications.

Cloud and Infrastructure Services

We may use third-party cloud infrastructure providers for:

• Database hosting
• Application infrastructure
• Data storage
• Backups
• Security and technical operations

Analytics and Diagnostics

We may use analytics and diagnostic services to understand application usage, identify technical problems, monitor performance, and improve SwagPay.

Advertising Services

Where advertising is enabled, SwagPay may use third-party advertising providers. These providers may process information such as device information, advertising identifiers, IP address, approximate location, and advertising interaction data in accordance with their respective privacy policies and applicable consent requirements.

6. Sharing of Information

We do not sell your personal information as a standalone product.

We may share information with third parties when necessary to operate SwagPay, provide survey opportunities, process rewards, maintain security, or comply with legal obligations.

Information may be shared with:

• Survey and market-research partners
• Cloud and infrastructure providers
• Email providers
• Analytics and diagnostics providers
• Advertising providers
• Fraud-prevention and security providers
• Reward or payment providers, where applicable
• Customer-support providers
• Legal, regulatory, or governmental authorities where legally required

7. International Data Processing

SwagPay is designed to serve users in multiple countries. As a result, your information may be processed or stored in countries other than the country where you live.

Our service providers and research partners may operate internationally, including in countries such as the United States and other jurisdictions.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

• Account Information: Retained while your account is active and for a reasonable period following account deletion where necessary for security, fraud prevention, legal compliance, or dispute resolution.
• Transaction and Reward Records: May be retained for up to 7 years where necessary for accounting, tax, legal, or fraud-prevention purposes.
• Verification Tokens: Deleted after successful verification or after expiration, generally within 24 hours.
• Technical and Security Logs: Generally retained for up to 90 days, unless a longer period is required for security investigations or legal purposes.
• Survey Information: May be retained by the applicable research provider according to its own privacy policy and retention requirements.

When information is no longer required, we may delete or anonymize it.

9. Data Security

We use reasonable technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, loss, or destruction.

Security measures may include:

• HTTPS/TLS encryption for data transmitted between systems
• Secure API authentication
• Access controls
• Secure password hashing
• Server-side security controls
• Monitoring and logging
• Fraud detection mechanisms
• Regular security updates

However, no electronic transmission, storage system, or online service can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been compromised.

10. Cookies and Similar Technologies

SwagPay and its third-party service providers may use cookies, SDKs, local storage, device identifiers, and similar technologies where applicable.

These technologies may be used for:

• Authentication
• Security
• Survey attribution
• Fraud prevention
• Analytics
• Advertising
• Performance monitoring
• Remembering preferences

Third-party survey providers may also use their own tracking technologies when you participate in their surveys.

11. Your Privacy Rights

Depending on your country or jurisdiction, you may have rights concerning your personal information, including:

• Right to Access — Request information about the personal data we hold about you.
• Right to Correction — Request correction of inaccurate or incomplete information.
• Right to Deletion — Request deletion of your personal information, subject to applicable legal exceptions.
• Right to Data Portability — Request certain personal information in a portable format where applicable.
• Right to Restrict Processing — Request restriction of certain processing activities where applicable.
• Right to Object — Object to certain types of processing where applicable.
• Right to Withdraw Consent — Withdraw consent where processing is based on consent.

To exercise applicable privacy rights, contact us at hello.swagpay@gmail.com.

We may need to verify your identity before processing certain requests.

12. Account and Data Deletion

You may request deletion of your SwagPay account and associated personal information.

Account deletion may be available directly within the App and through our external account-deletion request page.

Account deletion page: https://swagpay.com/delete-account

Upon receiving a valid deletion request, we will delete or anonymize personal information that we are not required or permitted to retain.

Some information may be retained when necessary for:

• Fraud prevention
• Security
• Legal compliance
• Tax or accounting requirements
• Resolving disputes
• Enforcing agreements

Information retained for these purposes will not be used for unrelated purposes.

13. Children's Privacy

SwagPay is intended for users aged 18 and older.

The App is not directed toward children, and we do not knowingly collect personal information from individuals under 18 in violation of applicable law.

Some third-party survey providers may impose additional age requirements for individual surveys.

If you believe that a person under the applicable minimum age has provided personal information to SwagPay, please contact us at hello.swagpay@gmail.com so that we can investigate and take appropriate action.

14. Advertising and Personalized Advertising

SwagPay may display advertisements provided by third-party advertising partners.

Depending on your location, device settings, and applicable laws, advertising providers may use information such as advertising identifiers, device information, IP address, approximate location, and interaction data to provide and measure advertisements.

Where legally required, SwagPay will provide appropriate consent mechanisms and privacy choices.

You may also be able to control certain advertising preferences through your device settings or applicable advertising controls.

15. Push Notifications

SwagPay may use push-notification services to send:

• Survey availability notifications
• Account notifications
• Reward notifications
• Security notifications
• Important service announcements
• Promotional notifications where permitted

You can control push notifications through your device settings and, where available, within the App.

16. Third-Party Links and Services

SwagPay may contain links, integrations, or survey opportunities provided by third parties.

When you interact with an external service, the third party's own privacy policy and terms may apply.

SwagPay is not responsible for the privacy practices, security, or content of independent third-party services.

We recommend reviewing the applicable third party's privacy policy before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• SwagPay
• Our services
• Survey partners
• Technology
• Legal requirements
• Data-processing practices

When we make material changes, we may provide additional notice where required by applicable law.

The latest version will always be made available through our website and will include the date it was last updated.

18. Contact Us